+ What’s in stock?

Check product descriptions to see what’s in stock, as well as rough estimates of lead times for made-to-order products.

+ What are my shipping options?

Domestic: UPS Ground or USPS Priority Mail International. You will receive tracking information when your order is being packed and shipped.

+ What happens if my order arrives damaged?

If your product is damaged during shipping, please first take photos of both the box as it arrived and the damage incurred on your order. Depending on what you ordered, I may want to send you a replacement, arrange for shipment back to the shop for a repair/replacement, or make other arrangements. If I decide that your order should be returned, I will send you a shipping label to affix to the box for return shipping. In any case, rest assured that I will get your order fixed up good as new as quickly as I can.

+ Returns and Exchanges

I can accommodate refunds if you are dissatisfied with one of the product's performance within 60 days of receiving it. You will be responsible for covering your own return shipping charges and up to a 5% restocking fee - only to cover merchant services such as credit card or PayPal fees. If the product is received back with damage, an additional restocking fee may apply. Items purchased on sale, as b-stock, custom or customized order items are non-returnable/non-exchangable. Exchanges on regular production items can be made within 60 days of receiving them for regular production items of equal value, or used as credit towards regular production items of greater value. Restocking fees do not apply during exchanges. Please note that I do not typically exchange discontinued models towards current models unless the item was very recently discontinued (a few months).

+ Cancellations during production:

I encourage my clients to wait patiently until their order has shipped and the 60 day in home trial has begun before asking me for a refund.

I ask that my clients buy products they actually want, can actually afford and are willing to try them out in their home and listen to them first before deciding they don't want them anymore. (I'm not Amazon.com or Costco).

That said, if extreme circumstances arise in your life that require you to cancel your order before it has been shipped, you are allowed to do so unless your order is for a custom or customized item.

I charge a 20% restocking fee on orders cancelled during production. This restocking fee might seem steep but it is nowhere near enough to cover how much it actually costs me to deal with something that is in progress.

These types of production-in-process cancellations are especially disruptive to my production flow and isn't fair to the other clients who are being patient for the detail oriented build quality I'm known for.

Custom items, customized orders, including first-of's and one off's, custom requests, installation services, or audio consultation services billed hourly are non-returnable and non-refundable under any circumstances. I reserve the right to refuse service to anyone.

+ Warranties and Support

Subwoofer amplifiers are covered under the original manufacturer's warranty for up to one year. Speaker drivers have a 90-day warranty against defect from the original manufacturer. This warranty is limited to manufacturer defects. The warranty will not cover incidental or consequential damage due to defective or improper use of products. This includes but is not limited to overheating, broken componentry, and over driving the speakers. If any problems arise, I work with my supplier to exchange them. You are responsible for return shipping to the shop or the original manufacturer. Non-Warranty Service: If non-warranty service is required, the product may be sent back to the shop for repair/replacement by contacting Blumenstein Audio directly for details, complete instructions, and service charges. You are responsible for return shipping to the shop. Please contact me directly to initiate an exchange. It is my policy to offer economical repair services on all my legacy products and assist and advise the customers in the proper maintenance of their cabinets, cables, no matter how old. Charges may be applied for out-of-warranty repairs so contact me directly for a repair quote from me or visit the maintenance products pages to explore your DIY repair options.